Last updated: September 10, 2026
Pro upgrades are sold and fulfilled by Paddle.com Market Ltd, our merchant of record. Refunds are governed by Paddle's Refund Policy.
Purchases are non-refundable except where a refund is required by the law of your country, or where Paddle chooses to issue one at its discretion.
If you are in the EU, EEA, Switzerland, the UK, or another region with a statutory right of withdrawal, that right applies. Paddle administers it as the seller of record.
Nothing here limits your rights where the Service is faulty, not as described, or not fit for purpose.
Refunds are handled by Paddle, not by CamLog.
Pro features are removed from the production the purchase unlocked.
Your production log data is not deleted. The project reverts to the free tier, multi-user sync stops, and other members of that production lose shared access. Scenes, cameras, takes and notes remain available to you.
Questions about this policy: [email protected]